Refund Policy

1. Scope

This policy covers refunds related to membership cards, 1-on-1 bookings, group-class enrollment, and group-buy activities. Membership cards and payments on this platform are only for settling course fees and are not a cash-withdrawal or financial service.

2. Card purchase and recharge

After a membership card is purchased or recharged, unused balance or lessons are generally not returned to the original payment method and cannot be transferred to another account. Special cases such as a card refund handled by the institution are processed by the institution; a refunded card can no longer be charged.

3. 1-on-1 cancellations

If you cancel a booking within the institution’s required advance window, the deducted amount or lessons are returned to the same membership card. After that window, or once a class has started or been completed, students cannot cancel in the app and the deduction is not refunded automatically. The exact advance hours follow the institution’s settings.

4. Group classes and group buy

If you leave a group class before the enrollment cancellation deadline, the amount or lessons deducted at enrollment are returned to your membership card. Failed group-buy groups or institution-handled refunds follow that activity’s rules and are credited back to the card.

5. How refunds are issued

Credits from course cancellations go back to membership-card balance or lesson count. They restore card credit only and are not a cash refund or a withdrawal to a bank or other payment account.

6. Institution handling

The institution may process special requests such as card refunds or partial credits under its own rules. For questions about this policy, contact the institution through the channels provided on the platform.

7. Updates

The institution may update this policy as needed. Updates are published on the platform; continued use of the service constitutes acceptance of the updated policy.